Triphop Hotel Booking & Cash Back Rewards - Frequently Asked Questions

We designed Triphop to be the hands-down best hotel rewards program anywhere. We don't force you to bundle packages or trick you with gimmicky promises of points that will just collect virtual dust. We focus on providing you the best hotel booking experience at the best price and reward you with cold, hard cash. Don't understand something? Shoot us an email or ping us on social media. We will be more than happy to help!

Don't understand something? Shoot us an email or ping us on social media. We will be more than happy to help!

About Triphop

What is Triphop?

We are the number one online hotel reservation site for smart travelers. Triphop is fast, easy, and offers the best hotel rewards of pretty much any program available.


What rewards does Triphop offer?

We offer the simplest and most useful rewards of all - cash. That’s right, you get cash for each and every night you stay at a hotel booked through Triphop.


Why should I use Triphop?

Did we mention the cash? It’s so much more convenient and less confusing than hotel coupons or points programs - you can spend it anywhere, anytime! Plus, with over 500,000 hotels available, Triphop offers you a lot more choices of where to stay than other programs that limit you to certain chains. And if that weren’t enough, we don’t have blackout dates or locations. You can get reserve the room you want, where you want and when you want it!


Cash Back a.k.a the real reason you are here

So how does Cash Back work?

It’s pretty simple: every time you book and stay at a hotel through Triphop, the hotel pays us a commission. We split that commission with you by giving you Cash Back instead of points. Once you check out from your hotel, we credit your Triphop account, then you can withdraw that cash via PayPal or a check in the mail.


When do I earn Cash Back?

You earn Cash Back after you complete your hotel stay.


When do I earn Cash Back?

Just as soon as you complete your hotel stay.

How do I know how much Cash Back I will earn from my stay?

When you’re choosing and booking your room on our site, you will see an estimate of how much Cash Back you will earn based on your selected hotel and how many nights you plan to stay.


Is there a limit to the amount of Cash Back I can earn?

Nope! Sweet, right


How do I track my Cash Back rewards?

Two ways: through your account dashboard and through monthly email statements we send to you..


Account Setup

Why do I need a Triphop account?

To EARN Cash Back of course! Just like any hotel rewards program, we need some basic information from you to process your rewards. Don’t worry, it’s free to sign up. Click here to create your account.


How do I become a Triphop user?

Ready? Click here to create your account. You’re done in less than a minute (yes, we timed it!) Then you can move on to booking your hotel stay. Click here to create your account.


Why did I get a confirmation email from Triphop?

That’s just our way of saying “hello and thanks for joining us.” Please click on the link to verify your email and complete your registration.


What do I do if I forget my password?

If you have forgotten your password, click on the “forgot your password” link located on the Sign In screen, or you can Click here to reset you password.


Booking a hotel booking

How do I book a room?

Just enter your destination city in the search box, choose your arrival and departure dates, then select the number of adults and children and click ‘Search.’ You’ll see a great list of hotels, including your rate per night as well as the total Cash Back reward for your stay. When you see a hotel you like, click ‘Choose Room’ to see the available rooms and an overview of the hotel, amenities, and nearby restaurants and attractions. Click ‘Book Now’ next to the room of your choice, fill out your contact and payment information, then click ‘Confirm Booking’ and you’re all set!


Are the room rates inclusive of tax?

All room rates include taxes.


Are there any other fees?

On rare occasions, some hotels have additional charges such as Tourism Fees. You will see these charges in your booking summary prior to confirming your room reservation.


When do I get a confirmation email?

You will receive a confirmation email within 5 minutes of booking your hotel. Should you not receive it after this time, please check your spam folder.


Payments and refunds

How do I get a receipt?

Your confirmation email and booking voucher acts as your receipt


When will I get my refund?

Your confirmation email and booking voucher acts as your receipt


Canceling a Booking

Where can I find the cancellation policy?

We include the cancellation policy on the booking page before you confirm your reservation, as well as in your booking voucher and confirmation email.


Will I be charged for canceling my booking?

The cancellation policy and conditions will be different from one booking to the other based on the hotel, room type, and promotion. Booking policies and conditions will be clearly stated in the booking form, booking voucher and confirmation email


How can I cancel my booking?

If you are a registered user, you will need to go to Dashboard -> Upcoming list and find the booking that you need to cancel. If you are not a registered user, you will have to find your booking by entering the confirmation number along with last name or email address and then cancel the booking. You can always call our 24 x 7 customer support in order to help you to cancel your booking.


Cash Back Redemption

So I’ve earned Cash Back for my hotel stay… How do I the cash?

You can get it in one of two ways: check by mail or PayPal. Don't have a PayPal account? No worries! It’s free to sign up


How often can I request my Cash Back?

You can request it at anytime you like!


Are there any fees for requesting my Cash Back via PayPal or check?

Triphop users are allotted one free redemption each calendar month. Any additional Cash Back redemption requests in the same calendar month will be subjected to a 2% fee of the Cash Back balance.


Do my Cash Back rewards ever expire?

Yes. Any unredeemed Cash Back balance will expire if the user has not completed a booking in the last 360 days (one year). If a user books and cancels the booking, this is not considered a completed booking.



What information I can view in my Dashboard ?

In your Dashboard you can view:
Balance: Available cash to be redeemed
Total Earned: Total cash earned
Total stay: Total bookings completed
Total nights: Total nights for the completed stays


Monthly Emails

What kind of information do you send in the monthly email ?

At the end of each month, we will send you a monthly summary via email highlighting all of your Triphop activities including available cash to be redeemed, total amount earned to date, and so much more!