About Triphop

You’ve got better things to do than comparing hotel prices on 20 different websites. And we know you’d rather spend that time planning fun things to do with your family on vacation! That’s why we offer you the best deals on more than 650,000 hotels, and we back it up with a best price guarantee and up to 15% Cash Back when you book with Triphop.

Making a hotel booking

Are the room rates inclusive of tax?


We’re all about transparency here at Triphop. The room rates shown in your hotel search reflect the price after Cash Back and excluding taxes. On rare occasions, hotels charge additional fees such as Tourism Fees. But don’t worry; you’ll see a breakdown of the taxes in the booking summary before you make a reservation.

When do I get a confirmation email?


You’ll get a confirmation email immediately after booking. If you don’t see a Triphop email in your inbox after that time, check your spam folder.

Payments and refunds

How do I get a receipt?


Your confirmation email and booking confirmation act as your receipt. You can also print your receipt in PDF format, however your Cash Back rewards are not reflected in the PDF receipt.

When will I get my refund?


Refunds, per the hotel's cancellation policy, will be processed as soon as you cancel a booking. Banks generally take up to 10 business days to process a refund.

Canceling a Booking

Where can I find the cancellation policy?


The cancellation policy can be found on the hotel description page, booking form, booking confirmation, and confirmation email.

How can I cancel my booking?


While we hope you’ll never have to cancel a trip, life happens sometimes. All cancellations should be made through Triphop.com or the Triphop hotels app. If you aren’t a registered user, cancel your booking by entering the confirmation number, along with your last name or email address. And, of course, if you need help to cancel your booking, you can always contact our support team.

Will I be charged for canceling my booking?


Some hotels may be booked without a cancellation fee while others not. Cancellation policies and conditions will be clearly stated on the hotel booking form, booking confirmation, and confirmation email.

Account Setup

Why do I need to set up a Triphop account?


It pays to be a Triphop member – literally! With membership in the Triphop hotel rewards program, you get Cash Back on each hotel stay and access to lots of other cool deals. While you can see how much Cash Back you’ll earn on a hotel booking, you can’t redeem Cash Back rewards until you become an official Triphop member. Don’t worry, it’s free to sign up.

How do I become an official Triphop member?


It literally takes less than one minute to activate your free Triphop membership. (Yep, we timed it!) Create your new account

Why did I get a confirmation email from Triphop?


Because we’re excited to welcome you to the Triphop community, and we want to make sure you know how to get the most out of your new Triphop membership. When you create an account, we’ll send you a confirmation email. Click the link to verify your email, and you’re ready to go!

What do I do if I forgotten my password?


Forgot your password? No need to worry! Just click on the "forgot your password" link on the login screen. Click here to reset you password.

Cash Back

How do Cash Back hotel rewards work?


Hotels pay us a commission every time you book through Triphop. If you’re a member of the Triphop hotel rewards program, we’ll split that commission with you in the form of Cash Back rewards. Once you check out of your hotel, we credit your Triphop wallet and you can request that cash be sent to you via check by mail (U.S. only) or into your PayPal account.

When do I earn Cash Back?


You earn Cash Back rewards after you complete every hotel stay.

How much Cash Back I will earn from my stay?


During the search and booking process, you’ll see an estimate of how much Cash Back you can earn. The Cash Back total is always based on your selected hotel and how many nights you plan to stay.

Is there a limit to the amount of Cash Back I can earn?


Nope! Pretty sweet, right?

How do I track my Cash Back rewards?


We make it easy to keep up with Cash Back rewards. Track your cash in one of two ways: the dashboard (via Web and mobile app) or monthly email statements. Login and view your Cash Back statements here.

Cash Back Redemption

How do I receive my Cash Back payments?


You can receive Cash Back in one of two ways - check by mail (U.S. only) or PayPal. Don't have a PayPal account? No problem! It’s free and easy to sign up. Create your PayPal account here

How often can I request my Cash Back?


As long as there’s a balance in your Triphop wallet, you can transfer Cash Back to your PayPal account or request a check by mail (U.S. only) anytime you like!

Are there any fees for requesting my Cash Back via PayPal or check?


Triphop members get a free redemption each calendar month. Any additional Cash Back redemption requests in the same calendar month will be subjected to a 2% fee of the Cash Back balance (PayPal minimum fee of $0.25, maximum fee of $20. For checks within the U.S., flat fee of $0.25.).

Do my Cash Back hotel rewards ever expire?


Nope! It’s your cash. Use it whenever you like, however you like.

Dashboard

What information can I view in my Dashboard?


Triphop members can access the following information in their Dashboard:

Current Balance:Available Cash Back to be redeemed

Total Earned:Total Cash Back you’ve earned

Total Stay:Total bookings you’ve completed

Total Nights:Total nights of all your completed stays

Monthly Summary and Emails

What kind of information will you send me in email?


At the end of each month, we’ll send you a monthly member summary via email that highlights your Triphop activities, including available Cash Back to be redeemed, and total cash earned to date. We also send exclusive offers and deals just for members of the Triphop hotel rewards program.

Contact Us

Don't understand something? Still have questions? Contact our customer support team or send us a message us on social media. We’re always here to help!